For security reasons, please make sure to complete KYC verification before proceeding. Users who have not completed KYC verification will not be able to continue.
Please follow these steps:
Website:
Step 1: Click on the avatar icon in the top right.
Step 2: Click on "Security."
Step 3: Go to the "Google Authenticator Code" section and click on "Deactivate."
Step 4: Enter all verification codes from your linked verification methods to disable the Google Authenticator.
App:
Step 1: On the app home screen, tap the 9-dot icon in the top left corner.
Step 2: Tap on "Security," then tap on "Google Authentication."
Step 3: Under "Select unavailable verification methods," tap on "Google Authenticator code not available. Request to unlink."
Step 4: Enter all verification codes from the linked verification methods to deactivate Google Authenticator.
Step 5: Submit the required information as prompted.
Step 6: Please wait one working day for the reviewing process after submission.
Important note:
- Applying for any verification method change will disable the withdrawal function for 24 hours.
- If you are unable to complete KYC verification or have other special reasons, please contact customer service for further assistance.