Dear WEEXers,
To ensure account security and comply with international requirements by law, you are required to complete KYC identity verification via the Sumsub system. In this guide, we’ll will walk you through the verification process on the website. The KYC identity verification process on the WEEX webpage via the Sumsub system generally includes the following steps:
Step 1: Visit the official WEEX website and click “Log In.”
Step 2: After logging in, click on “ID Verification.”
Step 3: Click on “Verify Now.”
Step 4: Click “Continue.”
Step 5: Select the “Issuing country/region” and “Document Type” of your identity document, then click “Continue.”
Step 6: Click “Continue” after you upload your document.
Step 7: Prepare for the liveness check and click “Continue.”
Step 8: Gant camera access and click “Continue.”
Step 9: After granting camera access, follow the on-screen instructions to complete KYC identity verification.
Step 10: Once the liveness check is complete, please be patient and wait for the manual review to be finished.
Generally, the manual review will be completed within three working days. If you fail the review process, the following reasons may apply:
1. The uploaded ID document is unclear or incomplete.
2. Poor lighting, an obscured face, or a blurry camera resulting in the liveness check failure.
3. Unstable internet connection during the document upload or liveness check, causing the process to be incomplete.
4. The same document or facial information has been used by another account.