To enhance deposit stability and asset security, the system will begin updating and switching to new deposit addresses for the following networks starting from December 15, 2025.
Your deposit address will be upgraded to a new one—please read the details below carefully:
Phase | Date | Details |
Upgrade Start | 2025/12/15 | The platform will start enabling new deposit addresses. Please go to the deposit page to obtain and use your new address. |
Affected Networks | After 2025/12/15 | ZEC, BCH, BTC, ADA, LTC, NEAR, DOGE, DOTASSETHUB, ETC, SONIC, ZKSYNCERA, MATCHAIN, OP, LAVA, AVAX_CCHAIN, MATIC, ARB, BASE, BSC, ETH, ALGO, ATOM, NEW, XLM, XRP, TONCOIN, TRX, SOL All of the above networks will be fully upgraded to new deposit addresses. Old addresses will remain valid during the transition period. |
Old Address Deactivation | TBD | Old deposit addresses will be completely deactivated. After this date, deposits sent to old addresses will not be credited and cannot be recovered. |
Upgrade Start Date: December 15, 2025
Old Address Deactivation Date: To be determined. The final schedule is under confirmation—please stay tuned for announcements or in-app notifications.
Affected Networks: Over 20+ networks listed above, including BTC, ETH, SOL, and XRP.
Q1: Why is my deposit address being changed? Will this affect my asset security?
This address change aims to improve deposit stability and enhance asset security. We are upgrading our blockchain nodes and address management systems to strengthen risk monitoring and reduce potential risks caused by abnormal on-chain activities. This upgrade ensures a safer and more reliable deposit experience.
Q2: Since so many networks are involved (BTC, ETH, SOL, etc.), will this update be complicated?
We understand that many users manage assets across multiple networks. The update will be handled automatically by the system—you don’t need to perform any complex operations. Just remember one key rule: starting from December 15, 2025, please obtain and use your new deposit address from the official deposit page. We’ve arranged a sufficient transition period to ensure a smooth switch.
Q3: When must I start using the new address? How long can I still use the old one?
The new deposit addresses are available from December 15, 2025. We recommend using your new address as soon as possible. During the transition period, old addresses will still be valid, and deposits will be processed automatically. The final deactivation date of old addresses is not yet confirmed, but you will receive adequate advance notice. Please stay tuned for further announcements.
Q4: What happens if I accidentally deposit to my old address?
Before the old addresses are officially deactivated, any deposits sent to them will still be recognized and safely credited to your account. However, once the old addresses are completely deactivated (date TBD), any deposits made to them will not be credited and cannot be retrieved. Therefore, please switch to your new address as soon as possible.
Q5: What specific actions do I need to take to ensure successful deposits?
Please update any saved addresses as soon as possible:
1. Update any whitelisted or saved deposit addresses in other exchanges, wallets, or address books with your new WEEX address.
2. If you’ve shared your old address with others for deposits, inform them to update it as well.
3. Always copy the latest deposit address directly from the official WEEX app deposit page before each transaction.
Q6: What should I do if I experience issues during the address update or deposit process?
If you encounter any problems or delays during the address update or deposit process, please contact our online customer support immediately. Our team will assist you in tracking and resolving any deposit-related issues to ensure your assets are safely credited.
If you have any questions during this transition, please contact WEEX online support for assistance.