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WEEX P2P Merchant Frequently Asked Questions (FAQ)

WEEX_Global
  • Updated

I. Merchant settlement related

  1. What is WEEX P2P Merchant? WEEX P2P merchants are users who have been audited and certified by the platform and have certain transaction capabilities and service experience. Merchants can publish buying and selling advertisements on the platform to provide stable, safe and efficient digital currency transaction services for ordinary users.
  2. How to become a WEEX P2P merchant? You can click on " Become a Merchant " on the P2P page, fill out the application form and submit relevant information. After passing the review , you can obtain the merchant certification logo and start publishing advertisements.
  3. What are the requirements to become a merchant?
  • Pass identity authentication ( KYC ) ;
  • Have certain trading volume and active level;
  • Have at least one valid payment method.
  • Agree to and abide by the WEEX P2P Merchant Services Agreement.
  1. Do I need to pay a deposit to become a merchant? 
    Yes. You'll need enough USDT security deposit to apply. The required amount of USDT will depend on the fiat currency market you apply for. The deposit will be locked in your account and cannot be used for trading. When you apply to cancel your merchant status and have no pending orders or violations, the deposit will be automatically released and returned after review.

II. Advertising and transaction management

  1. How do businesses advertise? Enter [ P2P transaction] → [Publish advertisement], set the transaction direction (buy/sell), price type, quantity range, payment method, order time limit, etc., and you can launch the advertisement. Detailed operation can refer to : How to publish P2P advertisement on WEEX?
  2. Can the advertisement be modified after it goes online? You can remove the ad first in "My Ads" and then edit it. The modification will take effect when it is re-launched.
  3. Can you post multiple ads at the same time? Yes. Merchants can publish multiple advertisements for different payment methods or price ranges to meet the transaction needs of different users.
  4. How does the merchant process the buyer's order? When a user places an order, the system will lock the corresponding asset. The merchant needs to confirm the receipt of the order within the specified time and release the currency. Please strictly abide by the operation time limit.

Third, risk control and customer service support

  1. What if the buyer does not pay on time? Merchants can apply to cancel the transaction or initiate an appeal after the order expires. The platform customer service will make a judgment based on the evidence.
  2. What if I have deposited but the buyer has not confirmed receipt? Please immediately initiate an appeal through the order page and upload the payment voucher. The platform customer service will intervene in the processing.
  3. Does the platform regulate the transaction behavior of merchants? Yes. In order to ensure the fairness of the platform and the safety of users, WEEX will continue to monitor the transaction behavior of merchants. If malicious cancellations, delayed coin releases, false receipts, etc. are found, the platform has the right to restrict advertisements or cancel the qualification of merchants.

IV. Payment methods and regional restrictions

  1. What payment methods can merchants add? Merchants can view the supported payment channels in [ P2P User Center → Payment Methods → Add]. The supported payment methods may vary in different markets.
  2. Can I trade with users in other countries or regions? No. Merchants can only trade in the same currency as users in the country/region where their KYC certification belongs .

V. Benefits and Rewards

  1. Can merchants get platform rewards? Yes. WEEX will regularly launch merchant incentive activities (such as transaction volume rewards, new user rewards, etc.), please pay attention to the P2P activity announcement for specific content.
  2. Can merchants view transaction data and earnings? Yes. Merchants can view the number of advertisements, daily revenue, order volume, transaction amount, and historical records in the [ C22C page → Merchant backstage].

VI. Technical and customer service support

  1. What should I do if I encounter system problems or abnormal transactions? You can provide feedback through [Merchant Backstage → Merchant Services] or [Online Customer Service]. Please provide your UID, order number and relevant screenshots for customer service to assist quickly.
  2. Platform customer service support time? WEEX offers 24 × 7 customer support services throughout the year.

VII. Other notes

  1. How do I quit my merchant status? You can go to [Merchant Backstage → Merchant Services] or apply for withdrawal through [Online Customer Service] . If there are no unfinished orders or violation records in the account, the platform will refund the deposit and remove the merchant logo after the review is passed.
  2. What is the difference between WEEX merchants and ordinary users? Merchants have advertising publishing rights and higher transaction limits, and can enjoy exclusive platform activities and traffic support.

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