Dear WEEX users,
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[*Resolved as 2024/04/01 18:47 [UTC+8]: We have successfully resolved all issues. Ongoing technical optimizations may still cause occasional 'Network Exception' error messages. Our technical team is working diligently to fully resolve these. Thank you for your patience.
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WEEX remains committed to a responsible approach. Compensation has been automatically provided to affected users in the 'stop-loss,' 'market(flash),' and 'liquidation' categories during the period from 04/01 18:00-18:47. Thank you for your support of WEEX.
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*Does not affect any Contract Pro trading pairs.
Incident Description:
Starting from 18:02 on April 1, 2024 [UTC+8], due to a database upgrade operation, some old futures users experienced abnormal market conditions and delays.
We understand that this may have caused inconvenience, and we deeply apologize for it.
Our technical team has put in their best efforts to resolve the problem and restore a normal trading environment as quickly as possible. We understand your reasonable expectations regarding the reliability and stability of our platform, and we will spare no effort to ensure the issue is resolved and further improvements are made.
During this period, we recommend avoiding critical trading operations to mitigate potential risks. We will continue to provide updates to keep you informed about the progress in resolving the issue. If you have any concerns or need further assistance, please feel free to contact our customer support team. We are here to provide support at all times.
Once again, thank you for your support and understanding.
Sincerely,
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Thank you for your support of WEEX!
WEEX Team
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