Dear WEEX users,
WEEX Exchange is currently addressing an urgent network anomaly, which may have caused inconvenience to a small number of users. We deeply regret this situation and offer our sincere apologies.
We want to clarify that the current delay in the mandatory liquidation process is due to an unavoidable temporary delay in the reference market index data used by our platform. As a result, the liquidation process may be delayed when the platform is being urgently restored, and this may include various situations, including but not limited to mandatory liquidations.
Our technical team is working tirelessly to swiftly resolve the issue and restore a normal trading environment. We understand your expectations regarding the reliability and stability of our platform, and we are committed to ensuring a resolution and further improvements.
During this period, we recommend refraining from conducting critical trading operations to minimize potential risks. We will provide continuous updates to keep you informed of the progress in resolving the issue. If you have any concerns or require further assistance, please do not hesitate to contact our customer support team.
We are fully committed to supporting you and will offer compensation in the form of experience rewards to affected users as a token of our apology. Once again, we sincerely apologize for any inconvenience this issue may have caused.
Sincerely,
Thank you for your support of WEEX!
WEEX Team
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