Dear WEEX Users,
Between 00:00 and 01:08 on March 5, 2025, due to a combination of funding rate settlements and a surge in concurrent trading requests, some shard nodes experienced abnormal load, causing delays in order matching and abnormal K-line data for the ETH/USDT trading pair. The issue has now been fully resolved, and the platform is operating stably.
After investigation, it has been confirmed that some users were affected by this incident. We sincerely apologize for the inconvenience caused and make the following commitments:
The platform has allocated a 10 million USDT risk reserve fund to fully compensate affected users.
- We are committed to upholding WEEX’s "100% User Asset Security Guarantee" and ensuring that user trading rights are not compromised.
- Currently, our technical team has initiated a post-incident review, focusing on optimizing the distributed architecture and order matching performance to further enhance system stability and the platform’s ability to handle extreme scenarios.
We appreciate your understanding and support. WEEX will continue to prioritize user interests and safeguard the security and fairness of every transaction.
If you have any questions or appeals, please feel free to contact the WEEX customer support team through the official channels. We are here to serve you.
Thank you for your support of WEEX!
WEEX Team
March 5, 2025
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