Dear WEEX users,
WEEX highly values your concern and feedback regarding the TRB/USDT trading anomaly, and we appreciate your patience during this time. We would like to provide some clarification on this matter to ensure transparency and fair handling.
When the issue arose, our auditing department took necessary temporary measures to ensure market stability and protect the rights of all users. These measures included:
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Adjustment of position parameters and funding rates: WEEX made certain adjustments to the position parameters and funding rates for the TRB/USDT trading pair to ensure the healthy operation of the market.
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Implementation of various trading restrictions: These measures were implemented to prevent market manipulation and abnormal trading behavior. These restrictions may include, but are not limited to, limitations on trade quantity and price ranges, all aimed at ensuring the fair resolution of any issues related to abnormal trading.
These measures were taken to both address the issue and maintain the normal operation of the trading platform. We understand that these actions may have caused inconvenience to some users, but our primary goal is to ensure the safety and fairness of the entire trading ecosystem.
Through our diligent efforts, the issue has been resolved, and the restrictions have been lifted. If you or any other users encountered unresolved issues during the affected trading period, please feel free to contact our customer support team at any time. They are dedicated to providing you with support and assistance.
Once again, we thank you for your understanding and support. If you have any further questions or concerns, we are here to assist you at any time.
Best regards,